Last updated: December 2, 2025

Your privacy matters to us. This Privacy Policy explains how AK Golf Studio (“AK Golf Studio”, “we”, “us”, or “our”) collects, uses, and protects personal information when you visit our website, book a bay or lesson, or interact with us in person or online.

By using our website or services, you agree to the practices described in this policy.

1. Who we are

AK Golf Studio is an indoor golf studio offering simulator bay bookings, coaching, and related services.

Legal entity name: Kim Hsiao Golf Inc.

Location: 500 Cochrane Drive Unit A, Markham ON L3R 8E2

Contact email: info@akgolfstudio.com

This Privacy Policy applies to our website, online booking tools, email communications, and in-studio interactions where personal information is collected.

2. Scope of this policy

This policy covers personal information we collect about:

• Visitors to our website

• Customers who book bays, lessons, or events

• Individuals who subscribe to our newsletters or marketing

• People who contact us with questions or feedback

It does not cover third party websites, apps, or services that we do not control.

3. Information we collect

We collect information in three main ways: directly from you, automatically from your use of our services, and from trusted third parties.

3.1 Information you provide to us

This includes:

• Contact details

  • Name

  • Email address

  • Phone number

  
  

• Booking and account information

  • Booking history (bay times, lessons, events)

  • Preferences (e.g., coaching focus, skill level)

  • Any notes you choose to share with us

  
  

• Payment-related information

  • We use third party payment processors to handle payments.

  • We do not store full credit card numbers on our systems.

  
  

• Communications with us

  • Emails, messages, forms submitted through the website

  • Feedback, reviews, or survey responses

  
  

• Media you choose to share

  • Swing videos, images, or related content you upload or provide for analysis or coaching

  
  

3.2 Information collected automatically

When you visit our website or use our services, we may automatically collect:

• Device and browser information

• IP address and general location (city, region)

• Pages viewed and actions taken on the site

• Date and time of visits

• Referring URLs (how you arrived at our website)

We typically collect this using cookies, analytics tools, and similar technologies.

3.3 Information from third parties

We may receive information from:

• Booking and scheduling platforms that process reservations for AK Golf Studio

• Payment processors that confirm payment status

• Analytics providers that help us understand website performance

• Social media platforms if you interact with our content or contact us through those channels

4. How we use personal information

We use your information to operate and improve the studio, provide a great experience, and meet our legal obligations.

Common uses include:

• Processing bookings and payments

• Managing your bay, lesson, or event reservations

• Communicating confirmations, reminders, and updates

• Responding to questions and support requests

• Personalizing your experience (for example, coaching notes or preferences)

• Improving our website, services, and operations

• Sending marketing communications where permitted by law and your preferences

• Maintaining security, preventing fraud, and enforcing our terms

• Meeting legal, regulatory, and accounting requirements

We only use personal information for the purposes described here, unless we obtain your consent for another purpose or are required or permitted by law.

5. Legal bases for processing (EEA/UK visitors)

If you are located in the European Economic Area or the United Kingdom, we process your personal information under one or more of the following legal bases:

• Your consent

• Performance of a contract (for example, fulfilling a booking)

• Compliance with legal obligations

• Our legitimate interests, such as improving our services and enhancing security, where those interests are not overridden by your rights and freedoms

6. When we share information

We do not sell your personal information.

We may share your information with:

• Service providers and partners who support our operations, such as:

  
  

  • Booking and scheduling vendors

  • Payment processors

  • Email and communication tools

  • Analytics and website hosting providers

  
  

• Professional advisors

  
  

  • Accountants, lawyers, or consultants, where reasonably necessary

  
  

• Authorities or other parties

  
  

  • When required by law, regulation, or legal process

  • To protect our rights, safety, or property, or that of our customers or the public

  
  

Where we share information with service providers, they are only allowed to use it to provide services to us and must protect it appropriately.

7. Cookies and tracking technologies

We use cookies and similar technologies to:

• Operate and secure the website

• Remember your settings and preferences

• Analyze site traffic and performance

• Improve our marketing and advertising

You can adjust your browser settings to block or delete cookies. Some features of the website may not function properly if cookies are disabled.

If we implement a cookie banner or preferences tool, it will give you additional control over non-essential cookies.

8. How we store and protect information

We take reasonable physical, technical, and organizational measures to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction.

Examples include:

• Limiting access to personal information to staff and service providers who need it

• Using secure systems and encryption where appropriate

• Maintaining policies and practices for data security

No system can be guaranteed 100% secure, but we work to protect your information in line with industry practices and applicable laws.

9. Retention of personal information

We keep personal information only as long as necessary to:

• Provide our services

• Maintain our records

• Meet legal, tax, and regulatory obligations

• Resolve disputes and enforce agreements

When information is no longer needed, we will securely delete or anonymize it.

10. Your rights and choices

Your rights depend on where you live, but may include:

• Access

  • You can request a copy of the personal information we hold about you.

  
  

• Correction

  • You can ask us to correct or update inaccurate or incomplete information.

  
  

• Withdrawal of consent

  • Where processing is based on your consent, you can withdraw it at any time.

  
  

• Objection and restriction

  • In certain situations, you may object to or request that we limit how we use your information.

  
  

• Deletion

  • In some cases, you may ask us to delete your personal information, subject to legal and contractual obligations.

  
  

• Marketing preferences

  • You can opt out of marketing emails by following the unsubscribe link in our messages or contacting us directly.

  
  

To exercise any of these rights, contact us at [Insert contact email]. We may need to verify your identity before responding.

If you are in Canada, you may also have rights under federal or provincial privacy laws such as PIPEDA. If you are in the EEA, UK, or another jurisdiction with specific privacy rights, you may have additional rights under those laws.

11. Third party links and services

Our website may contain links to third party websites or services. We are not responsible for the privacy practices of those third parties.

We encourage you to review their privacy policies before providing any personal information.

12. Children’s privacy

Our services are designed for adults and older youth who book or attend golf sessions. We do not knowingly collect personal information from children under the age required by applicable law without appropriate parental or guardian consent.

If you believe a child has provided us with personal information without consent, contact us and we will take appropriate steps to delete it.

13. International transfers

Our service providers may store or process personal information in locations outside your province, state, or country. As a result, your information may be subject to the laws of those jurisdictions, including access by courts, law enforcement, and regulatory authorities.

Where required by law, we take steps to ensure that international transfers are subject to appropriate safeguards.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

When we make material changes, we will update the “Last updated” date at the top of this page and may provide additional notice where required.

15. Contact us

If you have questions about this Privacy Policy or how we handle personal information, or if you want to exercise your privacy rights, you can contact us at:

Email: info@akgolfstudio.com

Mailing address: 500 Cochrane Dr. Unit A
Markham, ON L3R 8E2

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. For legal guidance tailored to your business, consider consulting a qualified lawyer in your jurisdiction.